Found Description
Operations Manager
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Responsibilities
- Lead and manage the Operations department, ensuring delivery of the best possible customer experience.
- Constantly touch base with Team Leaders, review employee KPIs and data (AHT, CSAT, Service Levels).
- Coordinate with other departments to achieve organizational goals.
- Develop creative plans to help employees reach their target KPIs.
- Identify strengths and weaknesses of team members and assign tasks accordingly.
- Maintain relationships with employees and develop them over time.
Qualifications
- <...