Sales Operations Analyst, HubSpot CRM

Responsibilities

• Own and maintain the HubSpot CRM platform, ensuring data integrity, pipeline accuracy, and up-to-date contact and company records.
• Build and manage workflows, sequences, deal stages, and reporting dashboards within HubSpot.
• Produce regular sales performance reports covering pipeline health, conversion rates, activity metrics, and revenue forecasting.
• Analyse outbound data to identify trends, opportunities, and areas for improvement.
• Track and report on outbound activity, appointment conversion rates, and lead quality.
• Answer inbound calls in a professional and timely manner, serving as a knowledgeable first point of contact.
• Work in close partnership with the Marketing Coordinator to align marketing-generated leads with the sales pipeline.

Requirements

• Demonstrated experience managing HubSpot CRM, including workflows, pipelines, and reporting.
• Str...