Main duties and responsibilities
Delivery of own account management targetsCreation of overall account strategy – including and not limited to cross-selling of products, maximisation of profitability, high usage of GB products and servicesResponsible for leading own team of account managers and developing account specific plans for each of themAchieve retention of all accountsDelivery of account specific contractual obligationsAccount Plan for any key account to be discussed min 2 times yearlyDelivery of new business/store affiliationCustomer relationship management to reach partnership levelImprove merchant knowledge and expertise with our servicesCoordinate SELL OUT activities for own portfolio of Key accounts with Business Support TeamAccurate use of CRM to plan, record and report account specific activityFollow Global Blue (GB) guidelines and excellent usage of GB sal...