Sales and Customer Service Specialist, J-Squared

Become a Sales and Customer Service Specialist at J-Squared in Ottawa, focusing on creating compelling experiences for clients. Your expertise in sales and customer support will be crucial in this permanent role.
This role involves supporting customer inquiries and sales processes while collaborating with account managers and technical teams. You will manage inbound customer support tickets, ensuring timely resolution and customer satisfaction. Staying informed on industry trends and providing market insights will enhance your ability to contribute to sales success.
Key Responsibilities:
• Respond to customer inquiries and proactively solve their issues
• Manage and track customer support tickets through to resolution
• Follow up on leads generated from marketing efforts
• Assist in pricing strategies and prepare accurate sales proposals
• Monitor market trends to inform product improvements
Requirements:
• Bachelor's degree in a related field is preferred