Sales Account Manager - Contract Logistics

The Account Manager serves as the primary contact for key customers in Contract Logistics operations. Responsible for maintaining and developing long-term relationships, ensuring service quality, managing operational performance, and identifying growth opportunities within existing customer accounts.

Responsibilities

• Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction
• Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments
• Analyze performance metrics, prepare reports, and lead regular business reviews with clients
• Handle issue resolution and escalation management to maintain service continuity
• Identify and implement process improvements to enhance efficiency and service quality
• Develop strategic account plans to drive retention and organic growth (upselling/cross-selling)
• Support pricing reviews, re...