Sailpoint Iiq Support Specialist

SailPoint IIQ Support Specialist
Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

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• Provide L2 production support for SailPoint IdentityIQ (IIQ).
  
• Manage incidents and service requests while meeting agreed SLAs.
  
• Perform root cause analysis (RCA) and drive timely issue resolution.
  
• Support application onboarding, provisioning, role management, policies, certifications and lifecycle events.
  
• Troubleshoot workflows, rules and connectors through log analysis, debugging and testing.
  
• Collaborate with business stakeholders and global teams to resolve operational challenges.
  
• Administer and support SailPoint IIQ environments across Windows, Linux and Unix platforms.