SAC Specialist: Customer Experience & Escalations

PayU is seeking a SAC Specialist in Bogotá, Colombia to manage and administer strategies aimed at improving the service experience for users. The role involves managing SPQRSF requests, resolving escalated cases with Contact Center agents, and reviewing financial complaints to ensure timely responses.

The ideal candidate will hold a degree in industrial engineering, business administration, or a related field, with over 3 years of experience in customer service. PayU values diversity and inclusion, striving for a multicultural environment.