SA/AVP, Strategy & Transformation Specialist, Regional COO Office, Group CSH

## SA/AVP, Strategy & Transformation Specialist, Regional COO Office, Group CSHApplylocations: Singapore - Easttime type: Full timeposted on: Posted Todayjob requisition id: WD86751**Business Function**Group Customer Service Hub aims to deliver exceptional service outcomes for DBS’ >18 million customers, fulfilling the servicing needs of our consumer, wealth, and corporate customer bases through a unified operating model across all 6 core markets. Our human workforce is augmented with cutting-edge GenAI and Agentic AI capabilities, which are constantly evolving to improve both customer and employee journeys.This role will help to drive the strategic planning and transformation agenda in the Regional COO Office of Group Customer Service Hub. It will lead demand tracking and management and adoption of digital and AI technologies across the region, to improve customer experience and employee productivity. It will also be responsible for supporting strategic initiatives and planning, as we...