SaaS Technical Support Specialist (JIRA & AI Tools)

Lofty, based in Metro Manila, Philippines, is looking for a dedicated support specialist to provide technical assistance and customer support through various channels including email and chat. Candidates should have over 3 years of experience in technical or customer support and possess strong English communication skills.

The role involves troubleshooting issues, managing ticketing with JIRA, and assisting clients towards resolution while ensuring quality documentation and communication.