SaaS Technical Support Manager – L1 Support & Demos

Certis Cisco is seeking a Manager, Technical Support Specialist in Singapore. This role involves managing the support center, providing Level 1 support, and working closely with the Application Development team on technical issues.

The ideal candidate will have a relevant Bachelor's degree and 2 to 4 years of customer support experience, preferably within a SaaS environment. Excellent interpersonal skills and proficiency in technical documentation are essential.