SaaS Technical Support Engineer (N1/N2)

ePackPro, based in Dubai, seeks a Technical Support Specialist to enhance customer support during a growth phase. The role involves managing technical incidents and training clients on solutions in a SaaS environment.

Ideal candidates have strong technical skills, at least 1 year of support experience, and proficiency in English and Arabic. The position aims to improve incident resolution and requires good teamwork and autonomy.