SaaS Customer Support Specialist — Multichannel Expert

Jobtailor is seeking a proactive Customer Support professional in the Philippines to deliver multi-channel assistance to members using chat, email, ticketing, and calls. You will leverage internal tools to resolve issues, guide users through platform features, and share insights for service improvements.

Ideal candidates have 2+ years in omnichannel support for a SaaS product, excellent English communication, and a proactive ownership mindset in a fast-paced, global environment.