Found Description
**Requirements and Qualifications**
- 3 to 6 months tenure.
(Proven significant previous experience will be considered in case of not complying with the tenure).
- Advanced proficiency in Microsoft Excel, including the ability to create complex spreadsheets, analyze data using pivot tables and formulas, and generate custom reports.
- Proven experience in real-time monitoring and analysis within a contact center or customer service environment.
- Proficiency in contact center software and workforce management tools.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions quickly.
- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
- Detail-oriented with the ability to multitask effectively in a fast-paced environment.
- Knowledge of call center operations, including key performance indicators (KPIs) and service level agreements (SLAs)...