RSP Operations Director

The RSP Operations Director supports strategy development for Identity Digital's premium RSP customers. This role serves as a senior operational and strategic point of contact for Account Managers and premium customers, driving alignment between client needs and Identity Digital’s organizational goals. This role will also serve as a point of contact to guide our Technical Support team in business-related escalations, and deliver white-glove service to the client.

This role reports to the VP, RSP Operations.

This is a hybrid position from our Toronto office.

What You’ll Do

• Own collaboration between cross-functional teams to resolve issues promptly while preserving business and organizational reputation
• Act as primary point of contact for day-to-day operations for account managers and acts as an escalation point of contact for customers.
• Lead development, writing, and maintaining process documents, guides, and other docume...