RQ11179 - Application Support Specialist - Intermediate

Ministry of Public and Business Service Delivery and Procurement

Onsite

Work Location

Toronto, Ontario

Estimated Duration

Start: 2026‑06‑15
End: 2027‑09‑30
Business Days: 322

Hours

7.25 hours per day
Probable extension after initial mandate

Security Level

CRJMC

Must Have

• Technical Experience – 40%
• Salesforce & SaaS Platform Knowledge
  • Experience supporting Salesforce‑based applications
  • Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
  • Hands‑on configuration (not necessarily development)
  • User administration
  • Certifications (e.g., Salesforce Administrator) are a plus
• Incident & Ticket Management
  • Manage ticket queues and SLAs
  • Prioritize incidents based on impact/urgency
  • Escalate appropriately while ensuring cl...