Rooms- Guest Service Supervisor

Job Requirements

• Strong leadership and team management skills
• Excellent customer service and conflict resolution abilities
• Attention to detail and problem-solving skills
• Understanding of cashiering procedures and basic accounting principles
• Knowledge of hospitality standards and guest experience expectations
• Flexible availability, including evenings, weekends, and holidays
• Ability to train, coach, and motivate team members
• Commitment to delivering high-quality or luxury guest experiences

Job Duties

• Conduct training for Guest Service Agents and Night Audit team members, and actively support onboarding of new hires
• Supervise front desk operations during shifts, ensuring all procedures and policies are followed
• Provide ongoing support and guidance to team members in their daily tasks
• Maintain and manage front office supply inventory