Found Description
The Rooms Division Trainer is responsible for designing, delivering, and tracking departmental training programs across all Rooms Division sectors, including Front Office, Housekeeping, and Spa. This role focuses on elevating luxury service standards, streamlining operational workflows, and ensuring consistency across all guest touchpoints. As a departmental mentor, the Trainer bridges the gap between operational standard operating procedures (SOPs) and daily flawless execution, cultivating a culture of service excellence and professional growth.
- Work closely with respective Heads of Department (HODs) to support the development, regular updating, and implementation of comprehensive training modules and standard operating procedures (SOPs) tailored to Front Office, Housekeeping, and Spa operations.
- Lead the departmental orientation and technical onboarding for all new hires, ensuring quick integration and alignment with brand standard behaviors.
- Cond...