Rooms Controller

**Job Number** **********Job Category** Rooms & Guest Services Operations**Location** Marriott Cancun An All-Inclusive Resort, Boulevard Kukulcan Km 14.5, Retorno Chac L-41, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAP**Schedule** Full-Time**Located Remotely?
** N**Relocation?
** N**Position Type** Non-Management***Assign room according to guest request and preferences whenever possible.Pre-register designated guests and prepare key packets.Organize and coordinate check-in/pre-registration procedures for arriving groups.Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.Confirm reservations and cancellations.Review out-of-order rooms daily.Ensure rates match market codes and document exceptions.Verify and adjust billing for guests.File guest paperwork or documentation.Set up/process all guest check-ins/check-outs.Activate room keys.Secure valid payment.Identify any over-commitments.Perform duplicate ...