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Rooms Controller

IHG

Malaysia, Malaysia, Malaysia Full-time July 09, 2026

Found Description

**Your Day To Day**

+ **Verify and adjust Group billing and PM Account** to ensure accuracy, process payments, and complete necessary paperwork.
+ **Activate room keys** and ensure valid payment is received before issuing keys.
+ **Identify and resolve** related issue to room types, bedding, views, or size to avoid overbooking.
+ **Assign rooms** according to guest preferences and requests (e.g., room types, view, accessibility needs) whenever possible.
+ **Block rooms** in the system, ensuring that guest requests, special requirements, VIP status, early arrivals, and guest recognition are accounted for.
+ **Handle and track room changes** , ensuring that room transfers, early check-outs, or late check-outs are coordinated with relevant departments.
+ **Pre-register designated guests** and prepare key packets for smooth check-ins.
+ **Confirm reservations and cancellations** and make necessary adjustments to the reservation system.
+ **C...

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