Rooms Controller - Guest Experience Supervisor

Position Summary

Process all guest check-ins, verifying guest identity and form of payment, assigning rooms, and activating/issuing room keys. Set up accurate accounts for each guest according to their requirements and enter Marriott Rewards information. Ensure rates match market codes and document any exceptions. Secure payment prior to issuing room keys, verifying and adjusting billing as needed. Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports. Supply guests with directions and property information, accommodate guest requests, and contact appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid‑outs, and charges. Balance and drop receipts, count and secure bank at the beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, eva...