Room Attendant (Madrid)

About The Role

As Room Service Attendant at Mandarin Oriental Ritz, Madrid, you will deliver seamless, punctual and discreet in-room dining and guest services while maintaining the highest standards of presentation and hygiene.

Key Responsibilities

• Deliver flawless in-room dining and guest service in line with MOHG standards, attending to guest requests with courtesy and discretion.
• Maintain and inspect service equipment, trays, trolleys and utensils; ensure stations are stocked and report shortages or faults.
• Clean and service rooms according to MOHG procedures when required (occupied, checkout, turndown services), ensuring amenities and linen rotation meet standards.
• Follow health & safety, HACCP, Safe & Sound and FLHSSE protocols; report incidents, maintenance needs and any unusual situations promptly.
• Accurately record tasks and requests in hotel systems (HotSOS / Infor), manage lost & found and support invento...