Robotics Operations Engineer L3

Serve as Botsync’s representative to Fortune 500 customers worldwide, ensuring product reliability, uptime, and a positive customer experience through swift issue resolution and proactive monitoring.

Act as a critical bridge between customers and Engineering, feeding field insights back to Product and Engineering teams to continuously improve our solutions.

• Assume the role of Botsync’s representative to our customers, providing exceptional technical support and engagement with our Fortune 500 customers around the world
• Ensure our products’ reliability, uptime and utilization after on‑site deployment
• Trouble shoot and resolve a diverse range of technical issues, diagnosing errors/downtime swiftly and identifying specific root causes
• Manage and resolve customer escalations promptly, ensuring professional communicatio...