Found Description
We are seeking an analytical, hands-on Support Engineer to help ensure our products' last mile success. You will play a crucial role managing the intersection of our software, hardware, and live operations, acting as a critical bridge between customers and Engineering teams. You will help convey vital information in both directions, optimize product performance, and help our Product and Engineering teams continuously improve our products with your field insights.
The key responsibilities include:
- Provide prompt and effective L1 technical support to customers through phone, email, and chat.
- Continuously monitor deployed AMRs and customer environments using operational dashboards, identifying and resolving issues before they impact operations.
- Troubleshoot a wide range of software, hardware, networking, and robotics-related issues across Botsync's AMR ecosystem.
- Perform root cause analysis by micro-analyzing AMR hard...