Roadside Service Excellence Leader

Integon, part of The Allstate Corporation, seeks a Senior Manager, Service Excellence – Roadside to lead programs that improve training, service quality, and customer support within Roadside Assist Center operations. You will ensure frontline associates and Rescue Management Team have tools and coaching to deliver high-quality service.

You will partner with operations to close gaps, monitor quality results, and drive improvements across training, quality reviews, performance insights, and