RMA Coordinator for GE Vernova CIC

Take ownership of the RMA lifecycle for GE Vernova's Critical Infrastructure Communications. This detail-oriented role ensures accurate RMA administration and compliance throughout the process.
Join the Grid Automation NAM Region Customer Technical Support team as an RMA Coordinator managing end-to-end RMA activities. This position requires a customer-focused, process-driven individual to handle RMA documentation and maintain direct communication with clients during the RMA process. You will be pivotal in verifying warranty eligibility and ensuring internal compliance, enabling the support team’s focus on technical challenges.
Key Responsibilities:
• Manage end-to-end RMA lifecycle and customer communication
• Ensure RMA documentation accuracy and completeness
• Determine warranty eligibility on inbound RMA requests
• Provide repair quotes and minimum charge notifications
• Execute FDMR and KYC compliance in Salesforce and SAP
Requirements:
• High School Dipl...