Risk Operations Agent, EMEA (12-months Contract) (Barcelona)

About the Role

Binance's Risk team is looking for an experienced Risk Operation Agent to implement effective risk strategies on the Binance platform and for its users.

As a Risk Operations Agent, you will investigate fraud alerts, evaluate account activity, communicate with customers, and support loss prevention. Your work will involve using a range of resources such as customer contact, account activity reviews, IP searches, and external websites.

Responsibilities

• Review assigned account queues to assess the legitimacy of accounts and account holders, evaluate associated risks, and ensure appropriate account restriction or dismissal decisions are made for each case reviewed (60%).
• Contact account holders to verify account activity, investigate potential concerns, and mitigate potential losses (10%).
• Continuously monitor cases and reports to identify emerging trends, patterns, and risks, and communicate relevant findings to m...