Found Description
You're in the right place. Global Payments, including Worldpay, is powering the future of commerce. Ready to take your career global with us?
What Part Will You Play?
- Monitors work queues, assigns daily work and verifies completion to achieve service level standards. Adjusts daily staffing work plans to meet business needs as changes occur. Adjusts staff schedules to effectively manage volumes. Communicates policies/procedures to limit financial risk & improve productivity. Manages escalated Customer issues that are not resolved at the agent level.
- Assists with implementing anti-fraud processes to prevent fraudulent payments, transactions, and account registrations. Monitors data and patterns to keep fraud losses within standards. Participates in meetings with existing clients.
- Oversees the fact gathering and investigation process and advises on actions for resolution while working to ensure Service Level Agreements are maintained.
Ready to Apply?
Submit your application for Risk Control Specialist at Greater Giving, Inc.
Apply Now