Returns & Recovery Agent

As the RTS Agent, you will manage all returned or undelivered parcels from Lazada, Shopee, TikTok Shop, Shopify, and other platforms. Your role includes receiving, inspecting, verifying, and processing RTS (Return to Seller) parcels while ensuring accurate documentation and proper coordination for restocking, refunds, redelivery, or issue reporting. You will help ensure that all returned items are properly accounted for and processed efficiently.

Key Responsibilities

• Receive all RTS (Return to Seller) parcels from couriers and verify them against expected platform returns.
• Log all returned parcels in the RTS monitoring system or logbook, including platform, tracking number, return reason, and date received.
• Verify original order details through Shopify or internal systems.
• Confirm RTS status with couriers such as SPX, Ninja Van, J&T, and Gogo Xpress.
• Cancel returned orders in the internal system to avoid duplicate pr...