Returns and Claims Operations Manager

Elevate operational performance at NewAge as a Manager for Returns and Claims Operations. Drive effective resolutions, optimize logistics, and harness AI tools for future efficiencies in a hybrid role.
As a key leadership figure, you will manage end-to-end resolution of claims and returns, acting as an escalation point for high-risk issues. Your expertise in operational data analytics will allow you to create strategic recommendations for executive audiences and improve operational workflows through innovative AI integration.
Key Responsibilities:
• Own operational exceptions across returns and claims process
• Prepare executive-ready reports for COO and senior leadership
• Oversee returns processing and recovery strategies
• Develop automated dashboards for exception tracking
• Lead freight, damage, loss, and service claims investigations
Requirements:
• 10+ years in North American ground transportation
• Proficient in SQL, Tableau, and AI tools for repor...