Return & Refund Analytics (Laguna), SCommerce

About The Team

Return & Refund Analyst is the first line of execution in the warehouse-side RR process — responsible for the accurate investigation, processing, and resolution of return and refund cases arising from warehouse operations. This role manages the full case lifecycle from receipt to closure: reviewing return requests, conducting root cause analysis on warehouse‑fault cases, coordinating evidence gathering (including CCTV and pre‑shipment documentation), and interfacing with cross‑functional teams such as Logistics, Seller Operations, Disputes, and Payments to drive timely and accurate resolutions. The ideal candidate is detail‑driven, process‑oriented, and thrives in a fast‑paced operations environment — someone who takes ownership of case quality, proactively flags systemic issues, and contributes to reducing warehouse‑fault RR rates through disciplined execution and data‑informed insights.

Return & Refund Case Management

• Review, val...