Found Description
The successful incumbent will build client relationships through engagement in determining their requirements and recommending relevant products in order to reduce lost business and achieve retention targets. Core focus to retain clients and minimize lost business.
Key Performance Ensure a high level of client satisfaction through proactive support and active listening Investigate client queries within the agreed service level and ensure that client receives timeous feedback. Escalate client queries to the relevant department or stakeholder Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate service. Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders Deliver on service lev...