Retentions and DebiCheck Consultant

Optimi is looking for a customer-focused, resilient, and target-driven individual to join the team as a Retentions and DebiCheck Consultant. The ideal candidate should have a passion for delivering exceptional customer service, building lasting client relationships, and driving customer retention while managing DebiCheck processes in a fast-paced environment.

REQUIREMENTS

• Grade 12.
• Sales/Marketing qualification (advantageous).
• Minimum 2 years' sales-related experience.
• Experience in customer retention, outbound calling, or a contact centre environment (advantageous).
• Proficient in MS Office.
• Fluent in English (written and verbal).

DUTIES

• Engage with existing clients to retain enrolments and strengthen customer relationships.
• Handle customer retention and cancellation enquiries in line with company procedures.
• Build positive client relationship...