Found Description
What you’ll do & how you’ll make your mark.
- Takes inbound calls and does outbound calls regarding cancellation request from the customers.
- Provides excellent service and support to our customers through phone and email.
- Focuses on saving cancellation and churn clients.
- Deals with all forms of inquiries politely and professionally, always keeping the company’s reputation front of mind.
- Responds to phone calls and emails accurately and professionally, and calls the customer back if necessary to ensure resolution in a timely manner.
- Comprehends customers’ needs and concerns, and offers the best possible solution.
- Gathers information and determines the issue by evaluating and analyzing the symptoms.
- Diagnoses and solves technical issues involving email clients, website, DNS and more.
- Educates customers on inquiries and other product information.
- Manages difficult customer situati...