Found Description
RUI is Hiring – Bilingual Retention Specialists (Call Center)RUI is looking for experienced professionals in customer retention to join our team.
This role is ideal for candidates who excel at handling objections, reducing cancellations, and building customer loyalty in a fast-paced contact center environment.Key ResponsibilitiesHandle inbound retention calls and prevent customer cancellationsApply negotiation and objection-handling techniquesMeet and exceed retention KPIs and performance metricsDocument interactions using CRM systemsRequirements1+ year of call center experience Mandatory (Retention or Collections)Advanced English (B2+/C1) with strong communication skillsProven customer retention and negotiation abilitiesAbility to multitask and use CRM tools efficientlyFull-time availabilityStable work historyCompensation and BenefitsBase salary: $19,000 – $21,000 MXN per monthAttractive performance bonusPaid training100% IMSS and full legal benefitsFood vouchersTwo days off pe...