Found Description
Position Objective
The Retention Specialist plays a critical role in protecting revenue and strengthening long‑term client relationships. This role serves as the primary point of contact for at‑risk clients, providing empathetic, solution‑oriented support while identifying pain points, guiding resolution, and ensuring clients realize the full value of SpotOn solutions. Success in this role directly drives retention, revenue preservation, and client satisfaction, with opportunities to contribute to growth initiatives through upsell and proactive engagement.
Responsibilities
- Manage inbound and outbound client interactions, including Salesforce cases, emails, and churn alerts, with urgency and professionalism.
- Engage B and C segment clients to resolve dissatisfaction, restore accounts, and prevent churn.
- Conduct proactive health checks, risk assessments, and escalations to safeguard account retention.
- Collaborate with S...