Found Description
Reporting to the Manager, Employment Services, the Retention Specialist supports clients after they secure employment by providing ongoing job coaching and retention support. This role is responsible for maintaining regular contact with clients, verifying employment outcomes, and ensuring required documentation is collected in accordance with funder guidelines. The retention specialist also supports pre-employment programming through workshop coordination and facilitation.
Responsibilities
- Serve as the primary contact for clients in the post-employment phase, providing ongoing support to promote job retention
- Conduct regular check-ins to verify employment status, address challenges, and re-engage clients as needed
- Collect and document employment verification information, ensuring accuracy and compliance with program requirements
- Identify and connect clients to internal and external supports to help overcome employment barriers...