Retention Specialist at Jobber

Drive customer success as a Retention Specialist at Jobber. Support clients in overcoming challenges, preventing churn, and maximizing their value through tailored solutions.
In this key role within Jobber's Customer Success team, you'll play a vital part in preserving recurring revenue. Your focus will include engaging at-risk customers, understanding their concerns, and delivering consultative support to enhance their experience. By collaborating with cross-functional teams, you’ll share insights to continually improve customer interactions.
Key Responsibilities:
• Engage customers at risk of subscription cancellation
• Conduct proactive outreach to prevent churn
• Facilitate sessions to reveal Jobber’s full potential
• Identify churn causes using a consultative method
• Protect recurring revenue through strategic guidance
Requirements:
• Experience in high-volume customer engagement
• Strong consultative communication skills
• Proven problem-solving ...