Retention Specialist at Cogeco Burlington

Maximize customer retention efforts at Cogeco in Burlington, ON, as a Retention Specialist. Utilize your sales expertise to engage, resolve issues, and promote our services effectively.
Cogeco Connexion Inc. is searching for a dedicated full-time Retention Specialist. This position emphasizes handling both inbound and outbound customer interactions, primarily aimed at maintaining and growing the customer base. You will use negotiation tactics to address inquiries, manage billing disputes, and ensure top-tier service as you meet your key performance indicators (KPIs).
Key Responsibilities:
• Process customer requests for downsizing or service termination
• Conduct proactive outbound sales activities and respond to inquiries
• Address and troubleshoot billing and escalated customer issues
• Provide excellent, personalized support with effective solutions
• Track market competitors and report significant changes
Requirements:
• High school diploma, with post-sec...