Retention Manager

We’re Hiring: Retention Manager

We’re looking for a dynamic and performance-driven Retention Manager to lead our Customer Retention Department and drive team success.

Preferred: Candidates with hands-on experience in the US Final Expense industry. We also encourage professionals with experience managing Customer Retention, Customer Service, or Telemarketing teams in a US-based BPO to apply.

Key Responsibilities

• Lead and mentor the Retention Team to achieve KPIs and retention targets.
• Develop strategies to reduce cancellations and improve customer retention.
• Monitor team performance, conduct coaching sessions, and handle escalated cases.
• Collaborate with Sales, QA, Training, and Operations to improve campaign performance.
• Analyze reports, implement process improvements, and ensure compliance with company standards.

Requirements

• 2+ years of managerial experience in a US F...