Retention-Focused Support Specialist (High-Volume)

Wise is seeking a dedicated individual to join our Operations team in Singapore as a customer support specialist. You will play a vital role in retaining our valuable customers by providing exceptional support and service.

Your responsibilities will include managing complex customer enquiries, ensuring first contact resolution, and proactively identifying retention opportunities. The ideal candidate has at least 2 years of customer-facing experience and is committed to solving problems creatively and efficiently.