Retention Consultant at Manulife

Elevate client retention strategies as a Retention Consultant with Manulife in Halifax, Nova Scotia. Collaborate with teams to ensure clients recognize the value of our protection solutions.
As a key member of the Protection Solutions team, you will support change management and drive client loyalty. This role requires expertise in business analysis and aims to enhance both advisor effectiveness and client satisfaction through strategic initiatives. Your efforts will contribute directly to business growth and improved client experiences.
Key Responsibilities:
• Partner with leadership to resolve issues and foster change
• Collaborate to launch new products and tools effectively
• Lead retention reviews to identify performance enhancements
• Monitor compliance and offer support to ensure service quality
• Create and optimize reports for performance visibility
Requirements:
• 3–5 years of business analysis or related experience
• Bachelor’s degree in Busines...