Found Description
Role purpose To offer exceptional customer service whilst maximising all sales opportunities. Key accountabilities • Deliver excellent customer service • Follow the sales process in order to maximise sales • Understand features and benefits of all Travelex product lines • Use every opportunity to upsell and cross-sell • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale • Adhere to promotional marketing offers • Manage till stocks • Achieve individual KPIs / targets • Fully investigate overs and shorts (differences) and report • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements • Ensure compliance to legal and corporate requirements • Maintain high standards of housekeeping and presentation of stores • Contribute to the success of the team • Complete training within required timelines Role-specific experience and skills • Retail, cash handling and/or ba...