Retail Support Agent

We’re an award-winning global outsourcer providing contact center and back‑office services on behalf of our global clients. The Retailer Support Team is dedicated to delivering exceptional post‑purchase support to both retailers and customers through the retailer channel.

Day‑to‑Day Responsibilities

• Assisting retailers and customers in diagnosing and resolving technical issues with products, providing step‑by‑step guidance using a knowledge base.
• Facilitating the repair process by coordinating with customers and internal teams to schedule repairs, ensuring minimal downtime and convenience for the customer.
• Processing requests for spare parts efficiently, ensuring retailers and customers have access to the necessary components for their products.
• Maintaining clear and proactive communication with retailers and customers throughout the support process, ensuring they feel supported and valued.
• Offering guidance and resources t...