Retail Performance and Training Manager

Role Overview

The Training Manager Retail will be responsible for leading and managing Regional Trainers across multiple locations to ensure consistent training delivery, capability building, and performance improvement across The Sleep Companys retail stores. This role focuses on driving product knowledge, sales excellence, customer experience, and retail operations training to enhance store performance and brand standards.

Key Responsibilities

• Lead, mentor, and manage Regional Retail Trainers across assigned regions.
• Design and implement structured training programs for retail store teams, including onboarding, refresher training, and capability development.
• Ensure consistent training standards and execution across all retail locations.
• Collaborate with Retail Operations, Sales, HR, and Product teams to identify training needs and skill gaps.
• Develop trai...