Retail Ops Leader | Scale Growth & Excellence

A leading BPO company is seeking a Vice President of Operations for their retail account portfolio in Manila. The role involves managing day-to-day operations for 2500 FTEs, leading a team of managers, and ensuring service standards are met. Candidates should have over 10 years in the BPO sector, strong leadership abilities, and a background in operational excellence. This position requires strategic thinking and a customer-oriented approach, along with proficiency in relevant software. A Bachelor's degree is required, with a Master’s preferred.
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