Found Description
The client is a premier British fine jewellery brand known for striking colour combinations and precious gemstones. They are seeking an Operations Manager for a 1‑year contract to support the retail team in London.
After-sales and Client Services
- Oversee client services operations and people management.
- Ensure seamless after‑sales processes and communicate with the retail team to deliver an exceptional customer experience.
- Act as point of contact for wholesale accounts with repair queries or escalations.
- Identify ways to enhance the client services department and suggest new working methods aligned with business goals.
Stock
- Oversee perpetual stock takes and ensure all stock is incorporated into rolling stock takes.
- Resolve any queries or discrepancies that arise.
- Count accessories once a month and maintain accurate levels.
- Support various departments with internal ...