Found Description
The Retail Experience Specialist drives Beauty Advisor (BA) capability and in-store customer experience across both Watsons (modern trade) and kiosk channels. This role focuses on improving selling behavior, product knowledge, and customer engagement to increase conversion and ensure a consistent brand experience across all locations. Working in partnership with the Retail Execution Lead, the specialist supports the field team through structured coaching, training, and capability development.
Key Responsibilities
- Focus Coach and develop Beauty Advisors across Watsons and kiosks through structured field visits and training sessions
- Conduct real-time coaching based on observed selling behavior and customer interactions
- Reinforce selling techniques, product knowledge, and customer engagement standards
- Support continuous improvement of BA performance through targeted coaching
- Design and execute ongoing BA training progra...
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