Found Description
Profile Requirements
- Customer Service Focused
- Enjoys dealing with customer enquiries over the telephone, email and social media
- Ability to resolve problems over the telephone through appropriate questioning techniques
- Strong verbal and written communication skills
- Experience in a fast paced customer service environment within the retail industry
- Demonstrated effective problem solving ability (takes ownership for actions and uses initiative to get results)
- Retail POS application systems knowledge preferred
- Strong PC Skills and good working knowledge of Microsoft Office suite
- Understanding of ticketing service desk system.
- Intermediate Experience
Core responsibilities
- Direct point of contact for customer telephone, email and social media enquiries
- Build customer loyalty by creating a positive and responsive service experience with every customer intera...