Retail Customer Representative - urgent

Overview

We are seeking Retail Account Customer Service Agents to join our dynamic team at Talent Outsourcing Channel Solutions' in Baguio City Benguet. This is a full-time role where you will be responsible for providing exceptional customer service to our retail clients. As a Retail Account Customer Service Agent, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive brand experience.

What You'll Be Doing

• Answering and responding to incoming customer calls in a professional and courteous manner.
• Providing accurate information and resolving customer queries and complaints.
• Documenting customer interactions and maintaining detailed records.
• Identifying and escalating complex issues to the appropriate team members.
• Actively listening to customers and empathising with their needs.
• Adhering to company policies and procedures to ensur...