Found Description
Join The Home Depot as a Retail Customer Experience Manager to lead customer interactions and store standards. Focus on enhancing service delivery and associate performance every day.
In this pivotal role, you'll manage the store's customer service operations while providing coaching and support to associates. Your impact will be evident as you drive customer satisfaction and prepare the store for high-volume shopping periods. Collaborate closely with store leadership to maintain optimal operational processes.
Key Responsibilities:
• Conduct coaching sessions on customer service techniques
• Direct and manage associate tasks for service outcomes
• Ensure store readiness and compliance with operational checklists
• Resolve customer issues and escalations effectively
• Monitor equipment for optimal functionality
Requirements:
• 2 years in customer service
• 1-2 years retail or trade background preferred
...
In this pivotal role, you'll manage the store's customer service operations while providing coaching and support to associates. Your impact will be evident as you drive customer satisfaction and prepare the store for high-volume shopping periods. Collaborate closely with store leadership to maintain optimal operational processes.
Key Responsibilities:
• Conduct coaching sessions on customer service techniques
• Direct and manage associate tasks for service outcomes
• Ensure store readiness and compliance with operational checklists
• Resolve customer issues and escalations effectively
• Monitor equipment for optimal functionality
Requirements:
• 2 years in customer service
• 1-2 years retail or trade background preferred
...
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